CANCELLATIONS

Signature Medical Spa is able to reschedule or cancel most appointments with a minimum of 48 hours notice. For eyebrow shaping and selected other 10-20 minute aesthetician’s appointments, we can reschedule with just 24 hours notice, if needed.  Select appointments require four day's notification to reschedule without a fee.  These are 1) Fraxel 2) Sculptra 3) Thermage 4) Ultherapy 5) miraDry 6) Liposonix and 7) CoolSculpting.

We attempt to remind clients of appointments, by phone, three to four days in advance.

 

Cancellations made with less than the required two days notice (exceptions stated above), will incur 100% of the cost of the scheduled service, or $75 cancellation fee, whichever is less. If possible, a missed appointment may be rescheduled within the same day to avoid a charge, if an opening is available. Repeated late cancellations or not showing for the appointment will require a non-refundable deposit.

 

DEPOSITS

Four procedures require special arrangements due to more extensive appointment time and costs: Fraxel, Thermage, Ultherapy, and Sculptra.  For these procedures, we request a $500 deposit when the appointment is made.  Should you need to make a change in the appointment, we require a cancellation notice of four business days (96 hours) prior to the procedure. There is a $500 fee if cancellation is made within less time. This will be reviewed with clients who make a deposit. 


RETURNS

  • Purchases, with the exception of makeup, may be returned within 30 days.

 

  • Makeup is non-refundable.

 

  • Products for return must be unopened, only slightly used and caused irritation to one’s skin, or faulty in order to receive a refund in the 30 days.

 

  • Purchases made greater than 30 days ago may receive a credit or exchange if the product is unopened or faulty.

 

  • Cash refunds can be provided for transactions that were paid in cash, provided the amount is $50 or less. If the cash refund needed is greater than $50, we need 24 hours to process. We can immediately issue a credit card refund or give credit on a client’s account with us.

TIPPING

Tipping for exceptional service is at your discretion. A tip is never expected. Physicians and nurses are not tipped.

POLICIES

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Signature Medical Spa - A Division of Albemarle Dermatology Associates | Practice Privacy Policy | SMS Privacy Policy

3350 Berkmar Drive | Charlottesville, Virginia 22901 | 434.923.4646 | info@signaturemedspa.com