CANCELLATIONS

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Signature Medical Spa is able to reschedule or cancel most appointments with a minimum of 48 hours notice. For eyebrow shaping and selected other 10-20 minute aesthetician’s appointments, we can reschedule with just 24 hours notice, if needed.  Select appointments require four day's notification to reschedule without a fee.  These are 1) Fraxel 2) Sculptra 3) Thermage 4) Ultherapy 5) miraDry 6) Liposonix and 7) CoolSculpting.

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We attempt to remind clients of appointments, by phone, three to four days in advance.

 

Cancellations made with less than the required two days notice (exceptions stated above), will incur 100% of the cost of the scheduled service, or $75 cancellation fee, whichever is less. If possible, a missed appointment may be rescheduled within the same day to avoid a charge, if an opening is available. Repeated late cancellations or not showing for the appointment will require a non-refundable deposit.

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DEPOSITS

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Four procedures require special arrangements due to more extensive appointment time and costs: Fraxel, Thermage, Ultherapy, and Sculptra.  For these procedures, we request a $500 deposit when the appointment is made.  Should you need to make a change in the appointment, we require a cancellation notice of four business days (96 hours) prior to the procedure. There is a $500 fee if cancellation is made within less time. This will be reviewed with clients who make a deposit. 

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RETURNS

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• Purchases, with the exception of makeup, may be returned within 30 days.

 

• Makeup is non-refundable.

 

• Products for return must be unopened, only slightly used and caused irritation to one’s skin, or faulty in order to receive a refund in the 30 days.

 

• Purchases made greater than 30 days ago may receive a credit or exchange if the product is unopened or faulty.

 

• Cash refunds can be provided for transactions that were paid in cash, provided the amount is $50 or less. If the cash refund needed is greater than $50, we need 24 hours to process. We can immediately issue a credit card refund or give credit on a client’s account with us.

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TIPPING

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Tipping for exceptional service is at your discretion. A tip is never expected. Physicians and nurses are not tipped.